17.3 Claims handling expenses

Claims handling expenses, by type	1 January - 31 December 2015	1 January - 31 December 2014
Consumption of materials and energy	13,870	16,722
External services	233,023	189,921
Taxes and charges	26,715	20,037
Employee expenses	319,450	295,472
Depreciation of property, plant and equipment	12,630	11,820
Amortization of intangible assets	18,527	18,650
Other (by type), including:	159,560	119,981
- awarded costs, penal interest and penalties awarded in cases over claims	147,038	110,184
- other	12,522	9,797
Total claims handling expenses	783,775	672,603